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At Design & Build Group we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

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Any questions regarding this policy and our privacy practices should be sent to:

Email: contact@designandbuildgroup.com

Telephone: 01202 790808

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About us – Design & Build Group 

We are a team of highly skilled chartered surveyors and construction project managers, specialising in Construction Project Management and Eco Homes but also offer a wide range of property related consultancy and reporting services including Condition Reports, Home Buyer Reports, Building Surveys, and Valuation Reports.

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How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, or if you register to receive one of our free downloads, newsletters or offers.

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What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

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How is your information used?

We may use your information to:

• process an enquiry that you have made or a quote that you have requested

• process orders that you have submitted

• to carry out our obligations arising from any contracts entered into by you and us

• dealing with entries into a competition

• seek your views or comments on the services we provide

• notify you of changes to our services

• process a job application

• send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, fundraising activities, promotions of our products and services as well as our associated companies’ goods and services.
   

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

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Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

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Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

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Third Party Product Providers we work in association with: We work closely with various third-party product providers to bring you a range of quality and reliable products and services designed to meet the needs of the homebuyer or property investor. When you enquire about or purchase one or more of these products, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their privacy policy.  These third-party product providers will share your information with us which we will use in accordance with this privacy policy.

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We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

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Your choices:

You have a choice about whether or not you wish to receive information from us.

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Survey quotes:
By requesting a quote from us via our website, adverts or comparison sites that we advertise on you may receive a phone call and/or emails in relation to your request, so we can process your request and give you the most accurate information and prices about our service. You may opt-out at any time by clicking the unsubscribe link, emailing us or telling us on the phone.

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Free downloads:
By entering your email, you will receive the free download and we may also send you similar emails from us with discounts, vouchers, information or products/ services we offer to help you with your home buying journey. All emails include an unsubscribe link. You may opt-out at any time by clicking the unsubscribe link, emailing us or telling us on the phone.

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Your marketing preferences:
You can also change your marketing preferences at any time by contacting us by email: contact@designandbuildgroup.com or telephone on 01202 470076.

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How you can access and update your information:

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The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please contact us at:

Email: contact@designandbuildgroup.com

Telephone: 01202 790808

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You have the right to ask for a copy of the information we hold about you.

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Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

However, non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

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Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you based on legitimate interests. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

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Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

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Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

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In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

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16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

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Review of this Policy

We keep this policy under regular review. This policy was last updated in August 2024.